SHIPPING AND RETURNS

Please note Covid-19 may be causing shipping delays.

We cannot be held responsible for any delays.

 

SHIPPING POLICY 

All orders received for in-stock items are shipped within 2-3 business days.

All made-to-order items take up to 6 weeks to process. 

Customers will receive a shipment confirmation email with the shipping tracking information.

Residents of New York will pay state tax on their purchases (8.875%). 

Please note we are not responsible for carrier delays. Please contact the chosen carrier if you experience any delay with your shipped order.

 

We cannot be held responsible for any lost or stolen packages. These issues have to be dealt with directly through the shipping company.

CANCELLATION

No cancellations or changes can be made once an order has been placed.

SALE ITEMS 

All sales final on sale merchandise. These items cannot be returned or exchanged.

RETURN TO SENDER  

We do not accept return to sender.


RETURNS TERMS AND CONDITIONS
 

Item purchased online may be exchanged or receive store credit within 14 days of purchase.

No refunds or price adjuments will be issued. Store Credit is valid for 12 months after the purchase date.

The item(s) must be in original condition, with all tags in the original packaging. 

Item(s) must not have been worn, washed, or altered in any way.

We hold the right to deny returns/exchanges if the merchandise returned does not meet our return policy requirements.

All sales are final after 14 days of purchase.

ORGANIZING A RETURN

If you have met the above requirements and would like to go ahead with your return, please email your request, including your order number, to :

info@bucibucibuci.com

 

RETURNS AND EXCHANGES TIMELINE

  1. Once we receive your request,  a return label will be sent to you within 2-3 business days. 
  2. Our team will reach out to you once you've received your return.
  3. You will receive your store credit by email within 2-3 business days.


COST OF A RETURN 

  • Within the U.S. - We offer a complimentary prepaid return label for U.S. orders.
  • International - The customer will cover the return cost for international orders. The cost of the return will be subtracted from the original purchase price. 

 

POLICY CHANGES

We may modify these Policies from time to time. Any changes we make will be effective immediately when we post them. We will take steps to notify users of any modifications; however, you are responsible for reviewing any modified terms.  Your continued use of a Site following any changes means you accept and agree to any changes.  

YOUR COMMENTS AND CONCERNS

All other feedback, comments, requests for technical support, and other communications should be directed to info@bucibucibuci.com.

 

With love and Gratitude,

BUCI NYC